Submitted by Heather, Member Solutions Expert
10 months at Marine Federal
What’s your story? What has lead you to this point in your life?
I have been working in customer service since I was 15. I love people and I love making a difference. I work full time and I attend school full time achieving my Bachelors degree in Criminology with a minor in Forensics and Sociology. It is not easy to balance both of those and being a mother, but I feel as though it makes me stronger and provides me more motivation to do well in everything I do.
How do you make banking easy for members?
I try to make it easy by providing answers promptly to their questions and make sure they understand every process. I also try to find the easiest solution to make sure they remain happy.
WHAT Do You Love about Working At Marine Federal?
I love the people I get to work with and helping members with their accounts. The call center has provided me the opportunity to work with so many individuals and its very rewarding.
What do you like to do when you’re not in the office?
Spend time with my daughter, Joelle. And watch scary movies!
IF YOU COULD WORK ANYWHERE IN THE CREDIT UNION for a day, WHERE WOULD YOU WORK?
Risk and Compliance
Is there a surprising fact or skill or talent that you have that not many people would know?
I’m very good at writing on things in fancy letters. Like wine glasses with my friends initials. I have great handwriting so it comes in handy.
Who is your hero?
What type of music do you listen to?
I love all music.
TELL US ABOUT A TIME YOU’VE MAdE AN IMPACT
One of the biggest impacts I’ve made in my life was helping with a non profit organization with my school out of Wilmington that helps feed and provide basic resources to the homeless. It was very humbling and eye opening to be able to make such a difference providing a meal or a pack of needed supplies to someone. I was honored to have this experience.
Federally insured by NCUA. Membership and credit eligibility required. Equal Housing Lender.