Employee Spotlight: Meet Fran

Jul 10, 2019 13 0 0

Submitted by: Fran, Senior Cards Specialist
17 years at Marine Federal

What do you love about working at Marine Federal?

I like how we’ve changed. Being here for 17 years, I’ve seen this credit union grow. Now we are thinking outside the box. We are taking in suggestions and trying new things. I feel like I have a say and that my suggestions will make a difference. That, I like.

How do you make banking easy for members?

By listening closely to the member and doing everything in my power to resolve an issue. If I can take an irate member who is upset and get them to to be calm by the end of my conversation then my job is done. It’s a wonderful day at the Credit Union.

I work on debit and credit card disputes, take phone calls from branches and departments, and maintain reports on credit and debit cards.

"She is caring for our members and the credit union. She always thinks outside of the box on ways to make the credit union better! Innovative and caring employees are a wonderful asset!" - Martha V.

Childhood Dream Job:

A Teacher

Which would you rather do: wash dishes, mow the lawn, clean the bathroom or vacuum the house?

Clean the bathroom.

What is your favorite game or sport to watch and play?

Football to watch and bowling to play.

Hidden Talent:

I think I missed my calling to be an interior decorator.

Tell us about a time you've mad an impact.

I’m currently with an Organization called the Montford Point Marine Association. I’ve been a member for 18 years. I do fundraisers and help organize events. In July of 2018 I received the National Member of the Year award. I was happy to see that all of my time volunteering was recognized and appreciated.